SHIPPING & RETURNS
The delivery time will be between 9am – 5pm, for outside of London and international deliveries.
With outside London and international (overnight service), the courier service which is used (this will vary according to the destination) will leave a calling card for the customer to call and arrange a new delivery.
UK Standard 3-5 Working Days
£6.00 Flat Rate
UK Express Next Day Delivery
£12.00 Flat Rate
EU & Eastern Europe 3-5 Working Days
£15 Flat Rate
USA & Canada 3-5 Working Day
£25 Flat Rate
Asia & Middle East 3-5 Working Days
£20 Flat Rate
Rest Of The World
£40 Flat Rate
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Policies vary from country to country, so you might like to check your local customs office for more information. Ozwald Boateng cannot be held accountable for delays in customs clearance.
Faulty or incorrectly supplied goods may be returned for a refund. Please let us know your intention of returns/exchanges within seven days of receiving your order Please return item(s) in their original condition, unused (with their original packaging), with all labels and garment tags still attached within 14 days of receiving your order.
Please ensure you return the goods to us in their original packaging. The goods are second hand without the packaging and we will not be able to exchange. You can take the goods out of the packaging to try them on, but don't throw it away and please return it with your goods.
Refunds will be made for the original purchase amount against the original form of tender. For international customers, please send your return via an insured, traceable method using your normal postal service and mark your package clearly as returned goods to avoid delays at customs. Please retain your shipping documentation.
If you exchange the same item for a different size it will be shipped free of charge. However, if you wish to exchange the item for an alternative style, we suggest that you return it and purchase the new item separately.
Any free promotional gift issued with an order must also be returned if you are returning those goods.
None of the above terms affect your statutory rights or your rights under the Consumer Protection (Distance Selling) Regulations 2000 when goods are faulty or incorrectly supplied.
All returns should be sent to: Ozwald Boateng E-commerce, 30 Savile Row London W1S 3PT. You are also welcome to return items to our Savile Row shop where we can help you personally. However the refund will be through our online customer care team. If you would like to discuss the return of any item or have any further questions about our returns policy, please contact the relevant Customer Service Team.
Made To Order Shirts
Telephone: +44 (0)207 437 2030
Mon-Friday 10am-6pm (UK time)
Savile Row Store
30 Savile Row,
London, W1S 3PT
Mon-Sat : 10:00 - 18:00
Bank Holidays : 11:00 - 16:00